Withdrawal from the contract
Information for consumers about the right to withdraw from a contract concluded at a distance
Being a consumer, you have the right to withdraw from a contract concluded in the Online Store within 14 days without giving any reason. The deadline for withdrawal expires after 14 days from the day on which you took possession of the item or on which a third party other than the carrier and indicated by you took possession of the item. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by snail mail or e-mail). You can send your statement, for example:
- in writing to the address: GRAWERNIA Sp. z o.o. 33-300 Nowy Sącz, ul. Grodzka 15 b sklep 47;
- in electronic form via e-mail to: sklep@grawernia.pl ;
A sample withdrawal form is included in Appendix No. 2 to the Consumer Rights Act and is additionally available on the website of the Online Shop in the "Withdrawal from a contract" tab. You may use the MODEL withdrawal form, but it is not mandatory.
In order to comply with the withdrawal period, it is sufficient for you to send information concerning the exercise of your right of withdrawal before the expiry of the withdrawal period.
In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from the delivery method chosen by you other than the cheapest ordinary delivery method offered by us), immediately and in any case not later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal from this contract. We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with the refund. We may withhold reimbursement until we receive the item or until you provide us with proof of its return, whichever event occurs first.
If you have received the item, please send it back or forward it to us at the following address: GRAWERNIA Sp. z o.o. 33-300 Nowy Sącz, Grodzka Street 15 b store 47, immediately, and in any case no later than 14 days from the day on which you informed us of your withdrawal from this agreement. The deadline is met if you send the item back before the expiry of the 14-day period. You will have to bear the direct costs of returning the item. You will be liable only for the diminution in the value of the thing resulting from the use of the thing in a manner other than necessary to determine the nature, characteristics and functioning of the thing.
NOTE: The right of withdrawal from a contract concluded at a distance does not apply to consumers with respect to contracts:
(1) for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the start of the service that after the performance by the Seller he will lose the right to withdraw from the contract; (2) in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the expiry of the deadline for withdrawal from the contract; (3) in which the subject of performance is a non-refabricated product, manufactured to the consumer's specifications or serving to meet his individualized needs; (4) in which the subject of performance is a product that deteriorates rapidly or has a short shelf life; (5) in which the subject of the performance is a Product delivered in a sealed package which cannot be returned after opening the package for health protection or hygienic reasons, if the package has been opened after delivery; (6) in which the subject of the performance is Products which after delivery, due to their nature, are inseparably combined with other things; (7) in which the subject of performance are alcoholic beverages, the price of which has been agreed upon at the conclusion of the Sales Agreement, the delivery of which may only take place after 30 days and the value of which depends on market fluctuations over which the Seller has no control; (8) in which the consumer expressly requested that the Seller come to him to perform urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer, or supplies Products other than spare parts necessary for the performance of repair or maintenance, the consumer has the right to withdraw from the contract with respect to additional services or Products; (9) in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery; (10) for the supply of newspapers, periodicals or magazines, except for a subscription contract; (11) concluded by means of a public auction; (12) for the provision of accommodation services other than for residential purposes, transportation of goods, rental of cars, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service; (13) for the supply of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the consumer before the expiration of the deadline for withdrawal from the contract and after the Seller has informed him of the loss of the right of withdrawal.
Being a consumer, you have the right to withdraw from a contract concluded in the Online Store within 14 days without giving any reason. The deadline for withdrawal expires after 14 days from the day on which you took possession of the item or on which a third party other than the carrier and indicated by you took possession of the item. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by snail mail or e-mail). You can send your statement, for example:
- in writing to the address: GRAWERNIA Sp. z o.o. 33-300 Nowy Sącz, ul. Grodzka 15 b sklep 47;
- in electronic form via e-mail to: sklep@grawernia.pl ;
A sample withdrawal form is included in Appendix No. 2 to the Consumer Rights Act and is additionally available on the website of the Online Shop in the "Withdrawal from a contract" tab. You may use the MODEL withdrawal form, but it is not mandatory.
In order to comply with the withdrawal period, it is sufficient for you to send information concerning the exercise of your right of withdrawal before the expiry of the withdrawal period.
In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from the delivery method chosen by you other than the cheapest ordinary delivery method offered by us), immediately and in any case not later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal from this contract. We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with the refund. We may withhold reimbursement until we receive the item or until you provide us with proof of its return, whichever event occurs first.
If you have received the item, please send it back or forward it to us at the following address: GRAWERNIA Sp. z o.o. 33-300 Nowy Sącz, Grodzka Street 15 b store 47, immediately, and in any case no later than 14 days from the day on which you informed us of your withdrawal from this agreement. The deadline is met if you send the item back before the expiry of the 14-day period. You will have to bear the direct costs of returning the item. You will be liable only for the diminution in the value of the thing resulting from the use of the thing in a manner other than necessary to determine the nature, characteristics and functioning of the thing.
NOTE: The right of withdrawal from a contract concluded at a distance does not apply to consumers with respect to contracts:
(1) for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the start of the service that after the performance by the Seller he will lose the right to withdraw from the contract; (2) in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the expiry of the deadline for withdrawal from the contract; (3) in which the subject of performance is a non-refabricated product, manufactured to the consumer's specifications or serving to meet his individualized needs; (4) in which the subject of performance is a product that deteriorates rapidly or has a short shelf life; (5) in which the subject of the performance is a Product delivered in a sealed package which cannot be returned after opening the package for health protection or hygienic reasons, if the package has been opened after delivery; (6) in which the subject of the performance is Products which after delivery, due to their nature, are inseparably combined with other things; (7) in which the subject of performance are alcoholic beverages, the price of which has been agreed upon at the conclusion of the Sales Agreement, the delivery of which may only take place after 30 days and the value of which depends on market fluctuations over which the Seller has no control; (8) in which the consumer expressly requested that the Seller come to him to perform urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer, or supplies Products other than spare parts necessary for the performance of repair or maintenance, the consumer has the right to withdraw from the contract with respect to additional services or Products; (9) in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery; (10) for the supply of newspapers, periodicals or magazines, except for a subscription contract; (11) concluded by means of a public auction; (12) for the provision of accommodation services other than for residential purposes, transportation of goods, rental of cars, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service; (13) for the supply of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the consumer before the expiration of the deadline for withdrawal from the contract and after the Seller has informed him of the loss of the right of withdrawal.
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