Privacy policy

The shop's Privacy Policy is available at:

https://www.grawernia.pl/index.php?i16,polityka-prywatnosci

PRIVACY POLICY
ONLINE SHOP GRAWERNIA.PL

TABLE OF CONTENTS:
1. GENERAL PROVISIONS
2. GROUNDS FOR PROCESSING
3. PURPOSE, BASIS AND DURATION OF DATA PROCESSING IN THE WEBSHOP
4. RECIPIENTS OF DATA IN THE ONLINE SHOP
5. PROFILING IN AN ONLINE SHOP
6. RIGHTS OF THE DATA SUBJECT
7. COOKIES IN THE WEBSHOP AND ANALYTICS
8. FINAL PROVISIONS

1. GENERAL PROVISIONS
1.1. This privacy policy of the Online Shop is for information purposes only, which means that it does not constitute a source of obligations for Service Recipients or Customers of the Online Shop. The privacy policy primarily contains rules concerning the processing of personal data by the Administrator in the Internet Shop, including the grounds, purposes and duration of personal data processing and the rights of data subjects, as well as information on the use of cookies and analytical tools in the Internet Shop.
1.2. The administrator of the personal data collected through the Internet Shop is GRAWERNIA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Nowy Sącz (registered office and correspondence address: ul. Grodzka 24, 33-300 Nowy Sącz); entered in the Register of Entrepreneurs of the National Court Register under the KRS number 0000715619; the register court where the company's documentation is kept: District Court for Kraków - Śródmieście in Kraków, XII Economic Division of the National Court Register; share capital of: PLN 15,000.00; NIP: 7343555801, REGON: 369338641, e-mail address: sklep@grawernia.pl - hereinafter referred to as the "Administrator" and being at the same time the Internet Shop Service Provider and the Seller.
1.3. Personal data in the Online Shop shall be processed by the Controller in accordance with the applicable legal provisions, in particular in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) - hereinafter referred to as "RODO" or "RODO Regulation". Official text of the RODO Regulation: http://eur-lex.europa.eu/legal-content/PL/TXT/?uri=CELEX%3A32016R0679
1.4. The use of the Online Shop, including making purchases, is voluntary. Similarly, the related provision of personal data by the Customer or Client using the Internet Shop is voluntary, subject to two exceptions: (1) conclusion of agreements with the Administrator - failure to provide, in the cases and to the extent indicated on the website of the Internet Shop and in the Regulations of the Internet Shop and this privacy policy, personal data necessary for the conclusion and performance of a Sales Agreement or an agreement for the provision of Electronic Services with the Administrator results in the impossibility of concluding such an agreement. Providing personal data in such a case is a contractual requirement and if the data subject wishes to conclude a given agreement with the Administrator, he/she is obliged to provide the required data. Each time the scope of data required to conclude a contract is indicated beforehand on the website of the Internet Shop and in the Terms and Conditions of the Internet Shop; (2) statutory obligations of the Administrator - providing personal data is a statutory requirement resulting from generally applicable laws imposing an obligation to process personal data on the Administrator (e.g. processing of data for tax or accounting purposes), and failing to provide such data will make it impossible for the Administrator to fulfil those obligations.
1.5. The controller shall take special care to protect the interests of the persons whose personal data it processes and in particular shall be responsible and ensure that the data it collects are: (1) processed lawfully; (2) collected for specified, legitimate purposes and not subjected to further processing incompatible with those purposes; (3) substantively correct and adequate in relation to the purposes for which they are processed; (4) kept in a form which permits identification of data subjects for no longer than is necessary to achieve the purpose of the processing; and (5) processed in a manner which ensures appropriate security of personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, by means of appropriate technical or organisational measures.
1.6. Having regard to the nature, scope, context and purposes of the processing and the risk of violation of the rights or freedoms of natural persons of varying probability and seriousness, the Controller shall implement appropriate technical and organisational measures to ensure that the processing takes place in accordance with this Regulation and to be able to demonstrate this. These measures shall be reviewed and updated as necessary. The Administrator shall apply technical measures to prevent the acquisition and modification by unauthorised persons, of personal data transmitted electronically.
1.7. All words, phrases and acronyms appearing in this privacy policy and beginning with a capital letter (e.g. Seller, Online Shop, Electronic Service) shall be understood in accordance with their definition contained in the Rules and Regulations of the Online Shop available on the pages of the Online Shop.

2. GROUNDS FOR PROCESSING
2.1. The controller is entitled to process personal data where, and to the extent that, one or more of the following conditions are met: (1) the data subject has given his or her consent to the processing of his or her personal data for one or more specified purposes; (2) the processing is necessary for the performance of a contract to which the data subject is party or to take steps at the request of the data subject prior to entering into a contract; (3) the processing is necessary for compliance with a legal obligation incumbent on the Controller; or (4) processing is necessary for the purposes of the legitimate interests pursued by the Controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
2.2. The processing of personal data by the Controller requires in each case the existence of at least one of the grounds indicated in point. 2.1 of the Privacy Policy. The specific grounds for the processing of personal data of Customers and Clients of the Internet Shop by the Administrator are indicated in the next point of the privacy policy - with reference to the given purpose of personal data processing by the Administrator.

3. PURPOSE, BASIS AND DURATION OF DATA PROCESSING IN THE WEBSHOP
3.1. In each case, the purpose, basis and period and recipients of the personal data processed by the Administrator result from the activities undertaken by the respective Customer or Client in the Online Shop or by the Administrator. For example, if a Customer decides to make a purchase in the Online Shop and chooses personal collection of the purchased Product instead of courier delivery, his/her personal data will be processed for the purpose of performing the Sales Agreement concluded, but will no longer be made available to the carrier carrying out the delivery on behalf of the Administrator.
3.2. The Administrator may process personal data within the Online Shop for the following purposes, on the grounds and for the periods indicated in the table below:

Purpose of data processing	Legal basis for data processing	Data retention period
Performing a Sales Contract or an Agreement for the provision of Electronic Services or taking action at the request of the data subject prior to entering into the aforementioned agreements	Article 6(1)(b) RODO Regulations (performance of a contract) - processing is necessary for the performance of a contract to which the data subject is party or to take steps at the request of the data subject prior to entering into a contract	The data shall be stored for the period of time necessary for the performance, termination or otherwise expiry of the concluded Sales Agreement or Electronic Service Agreement.
Sending commercial information, including direct marketing, by means of telecommunications terminal equipment (e.g. e-mail, telephone) or automated calling systems	Article 6(1)(f) RODO Regulations (legitimate interest of the controller) - the processing is necessary for the purposes deriving from the controller's legitimate interests, which include direct marketing - consisting of taking care of the interests and good image of the Administrator, its Online Shop and striving to sell the Products - for example in connection with the data subject's prior consent (e.g. when signing up for the Newsletter) to the sending of commercial information by means of telecommunication terminal equipment, such as e-mail or telephone, depending on the extent of the consent given	The data shall be stored for the period of existence of the legitimate interest pursued by the Administrator, but no longer than for the period of limitation of the Administrator's claims against the data subject on account of the Administrator's business activities. The period of limitation shall be determined by the provisions of law, in particular of the Civil Code (the basic limitation period for claims related to the conduct of business activities is three years, and for the Sales Agreement two years). The controller may not process the data for direct marketing purposes in the event of an effective objection to this effect by the data subject. In addition, where processing is based on expressed consent, data shall be stored until the data subject withdraws his or her consent to the further processing of his or her data for the purpose specified in that consent, but without affecting the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
Customer's expression of opinion on the concluded Sales Contract	Article 6(1)(a) RODO Regulations - the data subject has given his or her consent to the processing of his or her personal data for the purpose of expressing an opinion	Data shall be stored until the data subject has withdrawn his or her consent to further processing of his or her data for this purpose.
Bookkeeping	Article 6(1)(c) RODO Regulation in conjunction with Article 74(2) of the Accounting Act, i.e. of 30 January 2018. (Journal of Laws of 2018, item 395) - processing is necessary for the fulfilment of a legal obligation incumbent on the Administrator	The data is retained for the period required by the law requiring the Administrator to keep the accounts (5 years, calculated from the beginning of the year following the financial year to which the data relates).
Establishing, asserting or defending claims which the Administrator may assert or which may be asserted against the Administrator	Article 6(1)(f) RODO Regulations (legitimate interest of the Administrator) - the processing is necessary for the purposes of the Administrator's legitimate interests - consisting of establishing, pursuing or defending claims which the Administrator may raise or which may be raised against the Administrator	The data shall be stored for the period of existence of the legitimate interest pursued by the Administrator, but no longer than for the period of limitation of claims that may be raised against the Administrator (the basic limitation period for claims against the Administrator is six years).
Use of the website of the Online Shop and ensuring its proper functioning	Article 6(1)(f) of the RODO Regulation (legitimate interest of the Administrator) - the processing is necessary for the purposes of the Administrator's legitimate interests - consisting of the operation and maintenance of the Online Shop website	The data shall be stored for the period of existence of the legitimate interest pursued by the Administrator, but no longer than for the period of limitation of the Administrator's claims against the data subject on account of the Administrator's business activities. The period of limitation shall be determined by the provisions of law, in particular the Civil Code (the basic limitation period for claims related to business activities is three years, and for the Sales Agreement it is two years).
Keeping statistics and analysing traffic in the Online Shop	Article 6(1)(f) RODO Regulations (legitimate interests of the Administrator) - processing is necessary for the purposes of the Administrator's legitimate interests - consisting of conducting statistics and analysis of traffic on the Online Shop in order to improve the functioning of the Online Shop and increase sales of Products	The data shall be stored for the period of existence of the legitimate interest pursued by the Administrator, but no longer than for the period of limitation of the Administrator's claims against the data subject on account of the Administrator's business activities. The period of limitation shall be determined by the provisions of law, in particular the Civil Code (the basic limitation period for claims related to business activities is three years, and for the Sales Agreement it is two years).

4. RECIPIENTS OF DATA IN THE ONLINE SHOP
4.1. For the proper functioning of the Online Store, including for the performance of concluded Sales Agreements, it is necessary for the Administrator to use the services of external entities (such as a software provider, courier or payment processor). The Administrator shall only use the services of such processors who provide sufficient guarantees of the implementation of appropriate technical and organisational measures so that the processing meets the requirements of the RODO Regulation and protects the rights of the data subjects.
4.2. The transfer of data by the Administrator does not take place in every case and not to all recipients or categories of recipients indicated in the privacy policy - the Administrator transfers data only when it is necessary for the realization of the given purpose of personal data processing and only to the extent necessary for its realization. For example, if the Customer uses personal collection, his/her data will not be transferred to the carrier cooperating with the Administrator.
4.3. Personal data of Service Recipients and Customers of the Internet Shop may be transferred to the following recipients or categories of recipients:
4.3.1. carriers / freight forwarders / courier brokers / warehouse and/or shipping process operators - in the case of a Customer who uses the Online Shop's method of Product delivery by mail or courier, the Administrator shall make the collected personal data of the Customer available to the selected carrier, freight forwarder or broker executing shipments on behalf of the Administrator, and if the shipment is made from an external warehouse - to the warehouse and/or shipping process operator - to the extent necessary to complete the delivery of the Product to the Customer.
4.3.2. Electronic or credit card payment service providers - in the case of a Customer who uses the electronic or credit card payment method in the Internet Shop, the Administrator shall make the collected personal data of the Customer available to a selected entity handling the aforementioned payments in the Internet Shop on the order of the Administrator to the extent necessary to handle the payment made by the Customer.
4.3.3. Provider of an opinion poll system - in the case of a Customer who agreed to express his or her opinion on a Sales Agreement concluded, the Administrator shall make the collected personal data of the Customer available to a selected entity providing the system of opinion polls concluded at the Internet Shop on the order of the Administrator to the extent necessary for the Customer to express his or her opinion by means of the opinion poll system.
4.3.4. Service providers supplying the Administrator with technical, IT and organisational solutions enabling the Administrator to conduct its business activity, including the Internet Shop and Electronic Services provided through it (in particular, providers of computer software for running the Internet Shop, e-mail and hosting providers and providers of business management and technical support software for the Administrator) - the Administrator shall make the collected personal data of the Customer available to a selected provider acting on its order only in the case of and to the extent necessary for the fulfilment of the given purpose of data processing in compliance with this Privacy Policy.
4.3.5. Providers of accounting, legal and advisory services providing accounting, legal or advisory support to the Administrator (in particular an accounting office, a law firm or a debt collection company) - The Administrator shall make the collected personal data of the Client available to the selected provider acting on his/her order only in the case of and to the extent necessary for the fulfilment of the given purpose of data processing in compliance with this Privacy Policy.
4.3.6. Providers of social plug-ins, scripts and other similar tools placed on the website of the Internet Shop which enable the browser of the person visiting the website of the Internet Shop to download content from the providers of the said plug-ins (e.g. logging in using the login data of a social network) and to transmit the personal data of the visitor to these providers for this purpose, including:
4.3.6.1. Facebook Ireland Ltd. - The Administrator uses Facebook social plug-ins on the website of the Online Shop (e.g. the "Share" button) and therefore collects and shares the personal data of the Customer using the website of the Online Shop with Facebook Ireland Ltd. (4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland) to the extent and in accordance with the privacy policy available here: https://www.facebook.com/about/privacy/ (this data includes information about your activities on the website of the Online Shop - including information about your device, sites visited, purchases made, advertisements displayed and how you use the services - regardless of whether you have a Facebook account and are logged into Facebook).

5. PROFILING IN THE INTERNET SHOP
5.1. The RODO Regulation imposes an obligation on the Controller to provide information on automated decision-making, including profiling as referred to in Article 22(1) and (4) of the RODO Regulation, and, at least in these cases, relevant information on the modalities of such decision-making, as well as on the significance and foreseeable consequences of such processing for the data subject. With this in mind, the Administrator provides information on possible profiling in this section of the privacy policy.
5.2. The Administrator may use profiling on the Online Store for direct marketing purposes, but the decisions taken on its basis by the Administrator do not concern the conclusion or refusal to conclude a Sales Agreement or the possibility of using Electronic Services on the Online Store. The effect of the use of profiling in the Online Shop may be, for example, to grant a person a discount, send him/her a discount code, remind him/her of unfinished purchases, send him/her a proposal of a Product that may correspond to the person's interests or preferences or offer better conditions compared to the standard offer of the Online Shop. Despite the profiling, it is the individual who freely decides whether he or she will want to take advantage of the discount received in this way or better terms and conditions and make a purchase from the Online Shop.
5.3 Profiling in the Online Shop consists of automatic analysis or prediction of the individual's behaviour on the Online Shop website, e.g. by adding a specific Product to the basket, browsing the page of a specific Product in the Online Shop or by analysing the previous history of purchases made in the Online Shop. The condition for such profiling is that the Controller has the personal data of the person in question in order to be able to subsequently send him/her e.g. a discount code.
5.4 The data subject has the right not to be subject to a decision which is based solely on automated processing, including profiling, and which produces legal effects with respect to the person or in a similar manner significantly affects the person.

6. RIGHTS OF THE DATA SUBJECT
6.1. Right of access, rectification, restriction, erasure or portability - the data subject has the right to request from the Controller access to his/her personal data, rectification, erasure ("right to be forgotten") or restriction of processing, and has the right to object to processing, and has the right to portability of his/her data. The detailed conditions for the exercise of the rights indicated above are indicated in Articles 15-21 of the RODO Regulation.
6.2. Right to withdraw consent at any time - a person whose data is processed by the Controller on the basis of expressed consent (pursuant to Article 6(1)(a) or Article 9(2)(a) of the RODO Regulation), then he/she has the right to withdraw consent at any time without affecting the lawfulness of the processing performed on the basis of consent before its withdrawal.
6.3. Right to lodge a complaint to a supervisory authority - the person whose data is processed by the Controller has the right to lodge a complaint to a supervisory authority in the manner and procedure set out in the provisions of the RODO Regulation and Polish law, in particular the Personal Data Protection Act. The supervisory authority in Poland is the President of the Office for Personal Data Protection.
6.4. Right to object - the data subject has the right to object at any time - for reasons related to his/her particular situation - to the processing of personal data concerning him/her based on Article 6(1)(e) (public interest or tasks) or (f) (legitimate interest of the controller), including profiling on the basis of these provisions. In such a case, the controller shall no longer be allowed to process such personal data, unless the controller demonstrates the existence of compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or grounds for the establishment, assertion or defence of claims.
6.5. Right to object to direct marketing - if the data subject has a valid legitimate ground for the processing. direct marketing - where personal data are processed for the purposes of direct marketing, the data subject shall have the right to object at any time to the processing of personal data concerning him or her for such marketing, including profiling, to the extent that the processing is related to such direct marketing.
6.6 In order to exercise the rights referred to in this section of the privacy policy, the Administrator may be contacted by sending an appropriate message in writing or by e-mail to the Administrator's address indicated at the beginning of the privacy policy or by using the contact form available on the website of the Online Shop.

7. COOKIES IN THE WEB SHOP AND ANALYTICS
7.1. Cookies are small text information in the form of text files sent by a server and stored on the side of the person visiting the website of the Internet Shop (e.g. on the hard drive of a computer, laptop or smartphone memory card - depending on the device used by the visitor to our Internet Shop). Detailed information on cookies as well as the history of their creation can be found, inter alia, here: https://pl.wikipedia.org/wiki/HTTP_cookie.
7.2 In the privacy policy, the Administrator provides a series of information regarding the use of cookies on the Site, their types and purposes of use and their management using, for example, the settings of the Internet browser and/or the cookie management tool available on the Site. The Administrator encourages the use of the cookie management tool available on the Site, which allows for easy and proactive management of cookies while using the Site, or, if it is not available, to read the following information on, among other things, managing cookies from the browser.
7.3 Cookies that may be sent by the Website of the Online Shop can be divided into different types, according to the following criteria:

Due to their supplier: 1) own (created by the Administrator's website of the Internet Shop) and 2) belonging to third parties (other than the Administrator)

Due to their storage period on the device of the person visiting the website of the Internet Shop: 1) session (stored until you log out of the Online Shop or switch off your web browser) and 2) permanent (stored for a specific period of time, defined by the parameters of each file, or until manually deleted)

In view of the purpose of their use: 1) necessary (to enable the proper functioning of the website of the Internet Shop), 2) functional/preferential (enabling the web page of the Online Shop to be adapted to the preferences of the visitor), 3) analytical and performance analysis (gathering information about how the website of the Online Shop is used), 4) marketing, advertising and social media (gathering information about the person visiting the site of the Internet Shop for the purpose of displaying advertisements to that person, personalising them, measuring their effectiveness and conducting other marketing activities, including on websites separate from the site of the Internet Shop, such as social networks or other sites belonging to the same advertising networks as the Internet Shop)

7.4. The Administrator may process the data contained in Cookies when visitors use the website of the Online Shop for the following specific purposes:

Purposes of using cookies in the Administrator's Online Shop	identify customers as logged in to the Online Shop and show that they are logged in (essential cookies)
	remembering the Products you have added to your shopping basket for the purpose of placing an Order (cookies required)
	storing data from completed Order Forms, surveys or login data for the Online Shop (essential and/or functional/preference cookies)
	adapting the content of the website of the Internet Shop to the individual preferences of the Customer (e.g. as regards colours, font size, page layout) and optimising the use of the pages of the Internet Shop (functional/preference cookies)
	keep anonymous statistics showing how the website of the Internet Shop is used (analytical and performance cookies)
	to display and render advertisements, to limit the number of times advertisements are displayed and to ignore advertisements which the Customer does not wish to see, to measure the effectiveness of advertisements, and to personalise advertisements, i.e. to study the behavioural characteristics of visitors to the Online Shop through anonymous analysis of their actions (e.g. repeated visits to specific pages, keywords, etc.) in order to create their profile and provide them with advertisements tailored to their anticipated interests, also when they visit other websites on the advertising network of Google Ireland Ltd. and Facebook, i.e. Meta Platforms Ireland Ltd. (marketing, advertising and social media cookies)

7.5 It is possible, independently of the Internet browser, to check which Cookies are being sent at any given time by the website of the Internet Shop by means of tools available, for example, on the website: https://www.cookiemetrix.com or https://www.cookie-checker.com.
7.6. By default, most web browsers available on the market accept the storing of Cookies by default. Everyone has the possibility to determine the conditions for the use of cookies via the settings of their own browser. This means that you can, for example, partially restrict (e.g. temporarily) or completely disable the possibility of storing cookies - in the latter case, however, this may affect some of the functionality of the Online Shop (for example, it may not be possible to follow the Order path through the Order Form due to the Products not being remembered in the shopping cart during the subsequent steps of placing the Order).
7.7. Browser settings concerning cookies are important from the point of view of consenting to the use of cookies by our Online Shop - in accordance with the regulations, such consent may also be expressed through your browser settings. Detailed information on how to change the cookies settings and how to delete them on your own in the most popular web browsers is available in the help section of your web browser and on the following pages (just click on the given link):
in Chrome browser
in Firefox browser
in Internet Explorer browser
in Opera browser
in Safari browser
in Microsoft Edge browser
7.8. The Administrator may use Google Analytics, Universal Analytics services provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) in the Internet Shop. These services help the Administrator to keep statistics and analyse traffic on the Online Shop. The data collected is processed by the above services to generate statistics to help administer the Online Shop and analyse traffic on the Online Shop. These data are of an aggregate nature. When using the above services in the Online Store, the Administrator collects such data as the sources and medium of acquisition of visitors to the Online Store and the manner of their behaviour on the Online Store website, information on the devices and browsers from which they visit the website, IP and domain, geographical data and demographic data (age, gender) and interests.
7.9. It is possible to block in an easy way a person's access to Google Analytics information about his/her activity on the Online Store website - for this purpose, you can, for example, install a browser add-on provided by Google Ireland Ltd. available here: https://tools.google.com/dlpage/gaoptout?hl=pl.
7.10. The Administrator may use on the Online Shop the Facebook Pixel service provided by Facebook Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland). This service helps the Administrator measure the effectiveness of advertisements and find out what actions visitors to the Online Shop take, and display tailored advertisements to those visitors. You can find detailed information about the operation of the Facebook Pixel at the following web address: https://www.facebook.com/business/help/742478679120153?helpref=page_content.
7.11. You can manage the operation of the Facebook Pixel through the ad settings in your Facebook.com account: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen.

8. FINAL PROVISIONS
8.1 The Internet shop may contain links to other websites. The Administrator urges that when you go to other websites, you should familiarise yourself with the privacy policy established there. This privacy policy applies only to the Administrator's Internet Shop.